Privacy Policy
This Privacy Policy explains how DeliGo (“DeliGo”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use our websites, apps, and services.
1) Who we are
DeliGo LDA is the data controller for personal data processed via our websites, apps and platforms (collectively, the “Services”). Registered office: [add company address]. Contact: info@deligoeu.com. If you access DeliGo through a business or fleet partner, that partner may be an independent controller for its own processing.
2) Data we collect
Information you provide
- Account details (name, email, phone, password).
- Profile and verification data (ID, TVDE/driver licence, vehicle docs, vendor/business info).
- Addresses, delivery instructions, support messages, reviews.
- Payment details (tokenized by our payment processors; we don’t store full card numbers).
Information we collect automatically
- Device and log data (IP, browser, OS version, app version, timestamps, crash logs).
- Usage data (pages viewed, features used, referral URLs, campaign attribution).
- Approximate or precise location when you allow location services (for rides/deliveries).
- Cookies, pixels and similar technologies (see Cookies).
We may also receive data from third parties (e.g., identity verification services, payment providers, fleet or business partners) where lawful.
3) How we use your information
- Provide and operate the Services (account creation, orders, rides, deliveries, payouts).
- Verify identity, eligibility and compliance (e.g., driver/vendor onboarding).
- Process payments, prevent fraud and ensure platform safety.
- Communicate with you (service messages, support, policy updates, marketing with consent where required).
- Improve and personalize the Services, analytics and performance monitoring.
- Comply with legal obligations and enforce our Terms.
4) Legal bases for processing (GDPR/EU)
- Contract: To deliver the Services you request (e.g., rides, deliveries, account & payouts).
- Legitimate interests: Platform safety, fraud prevention, analytics, product improvement, limited direct marketing.
- Consent: Where required for marketing, cookies/analytics, or precise location sharing.
- Legal obligation: Tax, accounting, regulatory, and safety requirements.
7) Data retention
We keep personal data only as long as necessary for the purposes described above—typically for the life of your account and for a period required by law (e.g., tax and accounting). When data is no longer needed, we securely delete or anonymize it.
8) Security
We implement administrative, technical, and physical safeguards (encryption in transit, access controls, logging, least-privilege, regular reviews). No method of transmission or storage is 100% secure; we work continuously to enhance our protections.
9) International data transfers
Where data is transferred outside the EEA/UK, we use lawful transfer mechanisms such as the European Commission’s Standard Contractual Clauses and additional safeguards as appropriate.
10) Your privacy rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain processing, and withdraw consent where we rely on consent.
- Receive a portable copy of your data.
- Lodge a complaint with your local data protection authority.
To exercise rights, contact us at privacy@deligoeu.com. We may need to verify your identity.
11) Children’s privacy
Our Services are not intended for individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us to remove it.
12) Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the “Last updated” date above. Significant changes may be notified via email or in-app notice.
If you are in the EEA, you can contact your local authority. In Portugal: Comissão Nacional de Proteção de Dados (CNPD).