Customer Support

We're here to help you with anything related to your DeliGo experience — whether it's rides, deliveries, groceries, or account support.

Welcome to DeliGo Customer Support

Our goal is to make your experience smooth, safe, and satisfying. If you have a question or an issue, this page will guide you to the fastest solution.

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How can we help you today?

Order & Delivery

Track your orders, report missing items, or request delivery updates for Food and Market.

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Payments & Refunds

Having issues with a payment or refund? We’ll help you resolve it quickly and securely.

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Account & App

Manage your account settings, login issues, privacy preferences, or app notifications.

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Order & Delivery Help

Track your active order in real-time from the DeliGo app.
Report missing or wrong items within 24 hours.
Contact your rider or driver directly through in-app chat.
Cancel an order if not yet confirmed by the vendor.

Payments & Refunds

We support multiple payment methods, including debit/credit cards, MB Way, and cash on delivery (where available).

If a transaction fails, it will be auto-reversed within 3–5 business days.
Refunds for cancelled orders appear in your bank within 5–7 business days.
Contact us if your payment doesn’t reflect after 7 days.

Account & App Support

Manage your profile, saved addresses, and privacy settings anytime. If you face login issues or need help with notifications, our team is here to assist.

Reset your password via “Forgot Password” in the app.
Update your phone or email in the Profile section.
Clear cache if app performance slows down.
Contact support for account deactivation or data requests.

Need more help?

Our customer support team is available 7 days a week to assist you.

Email: support@deligo.pt

Phone: +351 920 136 680 (Mon–Sun, 9:00–22:00)

App Help: Go to Menu → Help & Support in the DeliGo app for live chat.

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