Accessibility Statement

At DeliGo, we are committed to making our website and mobile apps accessible to everyone — regardless of ability, technology, or environment.

1. Commitment to Accessibility

PIXELMIRACLE, LDA (DeliGo) is dedicated to ensuring that all users, including people with disabilities, can access the information, products, and services offered on www.deligo.pt and through our mobile applications. We strive to maintain our digital platforms in compliance with recognized accessibility standards and best practices.

2. Accessibility Standards

DeliGo’s website and mobile apps are designed and developed following the principles of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, established by the World Wide Web Consortium (W3C). These guidelines aim to make web content more accessible and user-friendly for everyone, including individuals with visual, hearing, cognitive, or motor impairments.

3. Measures Implemented

  • Responsive design for seamless access across devices and screen sizes.
  • Alternative text for images and meaningful icons.
  • Keyboard navigation support for all interactive features.
  • Color contrast designed for readability and visibility.
  • Accessible form labels, buttons, and ARIA roles for assistive technologies.
  • Continuous testing with accessibility evaluation tools and user feedback.

4. Ongoing Improvements

DeliGo continuously works to improve accessibility across all digital platforms. Our development teams receive regular training on inclusive design and accessibility standards. We are committed to resolving any identified issues as quickly as possible.

5. Compatibility

The DeliGo website is designed to work with current versions of major browsers such as Chrome, Edge, Safari, and Firefox, and with assistive technologies including screen readers and voice recognition tools.

6. Feedback and Contact

We welcome feedback from users to help us enhance the accessibility of our services. If you encounter any accessibility barriers while using www.deligo.pt or our mobile apps, please contact us:

7. Enforcement Procedure

In accordance with Portuguese and EU accessibility legislation, if you do not receive a satisfactory response from DeliGo within 15 working days, you may submit a complaint through the official accessibility monitoring body in Portugal — AMA (Agência para a Modernização Administrativa) — via their accessibility portal: www.acessibilidade.gov.pt.

8. Accessibility Statement Updates

This statement was prepared and last reviewed on November 2025. DeliGo will periodically review and update this statement to ensure compliance with evolving standards and best practices.

Last updated: November 2025